FAQs

Please use our contact form if you require any help finding the correct product for your specification or you have any questions about our products.

If you need to amend or cancel an order once it has been submitted, please contact our Sales Centre on 01509 230 100 as soon as possible. Whilst we cannot guarantee that the order will be amended, we will do everything in our power make the change you request.

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FAQs

Please use our contact form if you require any help finding the correct product for your specification or you have any questions about our products.

Can I amend/cancel an order once it's been submitted?

How do I log a complaint?

Who do I speak to if I have a problem with my order?

Can I view my previous orders?

My company has multiple depots, can I add more than one delivery address?

Can I start an order and place it at a later date?

How can add multiple products to the basket at once?

I want to collect from your branch.

My item is faulty - how do I return this?

Returning an item

How do I pay by company account credit?

How long is delivery?

I cannot find an item I usually order from Flotec on the website.